Genesiz Media (210) 460-9432 Get my free mockupFree mockup

Missed-call text back for service businesses

When you can't pick up, the caller gets a text from your company within 45 seconds. It asks what's going on, collects the address and photos, and books the estimate.

Get my free mockup

A free homepage preview, built from your Google Business Profile, sent to you before your call.

Loading the form…

What is missed call text back?

Missed call text back is what it sounds like: when a call to your business goes unanswered, the caller automatically gets a text from your company a few seconds later. For a service business, that one text can save the job. Someone with a problem doesn't leave a voicemail and wait; they call the next company on Google. A quick text tells them a real business saw the call and is on it, and it turns a missed call into a conversation you can book.

Ours does more than say sorry we missed you. It asks what's going on, collects the address, how urgent it is and photos of the problem, screens out work you don't do and places you don't go, and offers a time in your route windows. By the time you look at your phone, the estimate can already be on the calendar.

Your CompanyBusiness texting
  1. Missed call from (210) 555-0147 · 2:14 PM
  2. Hi, this is Your Company. Sorry we missed you, the crew's out on a job. What's going on?2:15 PM · sent in 45 sec
  3. After the hail last night there's a water stain on our ceiling.2:16 PM
  4. Sorry to hear it. What's the address, and is it dripping? A photo of the stain and one of the roof from the yard would help too.2:16 PM
  5. Helotes, off Bandera Rd. Not dripping yet.2:18 PM
  6. Thanks. We can come look Thursday between 9 and 11. Want that slot?2:19 PM
  7. Yes please2:19 PM
  8. Estimate booked · Thu 9–11
Example conversation. Not a real customer.

How it works

The questions, screening rules and route windows are set on one onboarding call. After that it runs on its own.

  1. To start

    Set the rules

    We write the questions it asks for your trade, the work you do and don't, how far you'll drive, and when you can take estimates.

  2. Within 3 business days

    It goes live

    It's built on your account and tested before it's switched on, so it's catching calls in your first week.

  3. Every missed call

    It answers by text

    A text goes out within 45 seconds, the conversation runs until the details are in, and the estimate books into your calendar.

What you get

A missed call stops being a lost job. Here's what's set up for you.

  • A text from your company within 45 seconds of every missed call
  • Questions written for your trade, in your voice
  • The address, how urgent it is and photos, collected in the thread
  • Screening for work you don't do and places you don't go
  • Estimates booked into the route windows you set
  • Every conversation saved in the CRM or calendar you already use
  • Missed calls caught, counted on your monthly scorecard

Part of the Booked Jobs Engine

Missed-call text back is one of the six parts of the Booked Jobs Engine, and every Genesiz build includes all six. It works hand in hand with automated lead follow-up, which answers your web forms and quiet quotes the same way, while your website, Google profile and local SEO keep the phone ringing. See the whole engine.

7days to go live

Web design

A fast, phone-first website built from your Google reviews and job photos, with a page for every service you sell.

Learn more →

48hours, then a quote check-in

Automated lead follow-up

Every web form and quiet quote gets a text back from your company, and the estimate books onto your calendar.

Learn more →

2hours after the job to ask

Google review generation

Every finished job gets a review request by text, and every new review gets a reply drafted for you.

Learn more →

2places you show up: Search and Maps

Google Business Profile optimization

Your Google Business Profile filled out right and kept active, so nearby customers find you on Google Search and Maps.

Learn more →

1page for every service you sell

Local SEO

The basics Google needs to trust your business: service pages, clean titles, local schema and matching listings.

Learn more →

Questions about missed-call text back

Anything else, ask on your call. It comes with a free homepage mockup, built before we talk.

Get my free mockup

What does the caller get?

A text from your company within 45 seconds of the missed call, asking what's going on. The conversation keeps going until it has the address, how urgent it is and photos, then it offers a time in your route windows.

Where do the details go?

Into the CRM or calendar you already use, with the estimate booked in the route window you set. Nobody retypes anything.

Does it weed out junk calls?

Yes. It screens out tire-kickers, out-of-area requests and work you don't do, and on real jobs it collects the address, how urgent it is and photos of the problem.

Do my crews have to learn anything new?

No. Everything lands in the CRM or calendar you already run and books into your route windows. Crews see their schedule the way they always have, and nobody logs into anything new.